Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
Duane
United States of America,
March
2025
6.8/10
I had a mixed experience at The Oriental Leyte. The staff service was decent, and I appreciated the complete amenities in my room along with the free breakfast buffet. However, the spotty Wi-Fi and poor cell service were major downsides for me, especially as a business traveler. Overall, it could use some improvements.
Rooms
5.0
My room had full amenities but was worn down. The bathroom had issues like a broken shower door and a sliding door that wouldn't budge.
Service
5.0
The staff were okay, but considering the issues I faced, they didn't offer much support.
Location
7.0
The location was good since the airport was just 15-20 minutes away, which was a plus.
Dining
5.0
The breakfast buffet was decent, but I found the food a bit pricey, and the options weren't great.
Facilities
5.0
Though airport transport was available, it depended on driver availability. The Wi-Fi was a significant letdown, and I had to go to the restaurant just to get a decent signal.
Joseph
United States of America,
February
2025
6.8/10
I had a mixed experience at The Oriental Leyte. The location provided a nice break, but the amenities and service left much to be desired. The room was spacious, which I appreciated, but issues like inconsistent cleaning overshadowed the stay.
Rooms
5.0
The room was massive, which I loved. but the cleanliness was a concern. Stained sheets and towels, and a lingering sewer smell from the bathroom were off-putting.
Service
5.0
Service was lacking. my room was not properly cleaned during my stay. Returning to an unmade bed and dirty dishes was disappointing.
Location
5.0
The hotel is situated away from the city center. which was nice for a getaway, but the diversion road structure obstructed the scenic views of the sea.
Dining
5.0
I appreciated the light snacks available. but extra charges for small requests, like an extra towel or milk, felt unreasonable.
Facilities
5.0
Amenities seemed decent initially. but overall, the lack of attention to basic services, like WiFi and water, was frustrating.
Jordan
United States of America,
January
2025
5.6/10
I had a positive experience at The Oriental Leyte, especially enjoying the spacious room and friendly staff. However, the wifi was spotty, and the location's view was obstructed by a road. Overall, I would still recommend this hotel to others looking for a lovely stay despite some quirks.
Rooms
8.0
The room I stayed in was massive and well-equipped, making for a comfortable stay. Although the bathroom had some issues with the sliding door.
Service
6.0
The staff were all nice and accommodating, which enhanced my experience. However, some service aspects were lacking, as my room wasn't cleaned properly during my stay.
Location
5.0
The hotel is conveniently located just 15-20 minutes from the airport. Though the scenic view of the sea was unfortunately blocked by a diversion road.
Dining
6.0
I enjoyed the food, especially the breakfast buffet which had a variety of options. Though some dishes felt a bit pricey for the overall experience.
Facilities
6.0
The amenities were decent, although I expected more of a luxurious experience based on the initial impression. The sporadic wifi was definitely a downside for me as a business traveler.
Robert
United States of America,
January
2025
6.0/10
I had mixed feelings about my stay at The Oriental Leyte. The staff was exceptionally helpful and the food was good, but I encountered several issues during my visit. The WiFi connection was spotty, and my room was not cleaned properly on one occasion. Overall, I would rate it a 6 out of 10, as there were some bright spots but also significant drawbacks. 😊
Rooms
6.0
My room had complete amenities, but the mattress was too low for comfort. I also noticed that the room was not cleaned properly during my stay, and there was a persistent sewer smell from the bathroom.
Service
6.0
While the staff was wonderful and attentive, I didn't appreciate the additional charges for basic requests like extra towels or milk for my tea. This made me feel that the service could have been better.
Location
6.0
The location is quite convenient, only 15-20 minutes from the airport, but the overall experience was a letdown due to the issues I faced.
Dining
7.0
The selection of food was good, especially the ala carte breakfast, but I found the prices to be a bit on the higher side for what was offered.
Facilities
5.0
The facilities seemed promising, but the WiFi was spotty and I had to go to the restaurant for a decent signal. Some amenities were lacking or not functioning as expected.
Peter
United States of America,
December
2024
6.0/10
My stay at The Oriental Leyte was a mix of positives and negatives. While the hotel had impressive lobby aesthetics and spacious rooms, the service left much to be desired. There were constant issues, like stained linens and a peculiar odor coming from the bathroom, which really affected my experience. Overall, I found the ambiance promising but the execution fell short.
Rooms
5.0
The room was massive, but unfortunately, it wasn't always clean. I found stained sheets and towels that made me uncomfortable. Also, the bed was broken, which was surprising for a resort.
Service
5.0
The service was disappointing, especially when it came to basic requests. Even small things like asking for extra towels or milk had additional charges attached. When I returned to my room after a long day, it was unmade, and dirty dishes were left behind.
Location
5.0
The location is a bit remote, away from the city center. Plus, a diversion road obstructs the view of the sea, which was a shame because it could have been so scenic.
Dining
5.0
The restaurant offered decent snacks, but the overall dining experience did not stand out to me. I was hoping for a more enjoyable culinary option, but it was just okay.
Facilities
5.0
The amenities were fine, but given the other issues I faced during my stay, they didn't enhance my experience as much as I hoped.
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